Typically feedback systems rely upon the customer to choose to leave their views relating to a particular sale or service experience. This approach often results in customers choosing to opt out if the experience was acceptable with many customers only leaving feedback if the service was deemed to be exceptional and worthy of a mention or alternatively very poor. This means that many businesses rely upon a very small sample of their total customers to measure customer satisfaction. Instant Feedback gets feedback from most of your customers allowing you to gain a true understanding of your customer’s views.
Instant Feedback is a web based system which helps you gain valuable feedback from potentially all your Customers helping to improve satisfaction and retention for your business.
Instant Feedback obtains Customer views at the end of the Customer experience prior to them leaving, this gives you the business owner, the following benefits:
Instant Feedback is designed to meet the specific needs of businesses where the Customer experience is a controlled one. It is used at point of check out, handover or bill payment.
Instant Feedback can be tailored to meet your specific needs and our expert consultants will help to make sure that the system delivers positive results.
Typical applications include:
Access to Instant Feedback could not be simpler. A simple site access includes:
'Set Up fee from £299 + VAT is a one off payment for logo and question configuration, email and password formation.'
A standard 12 month licence costs just £67.00 + VAT per month (£80.40 including VAT). This fee includes Training Media, User Guides, Telephone Support Monday – Friday and Emailed Updates.
for allInstant Feedback is flexible and can be personalised to meet your specific requirements at no cost. Add your own logo, change colours, questions and much more.
Instant Feedback Automotive editionSuitable for Car, Commercial and Motorcycle businesses and can be used in both Sales and Service Departments. Use as part of the Service Handover process and it will help improve satisfaction and Customer retention.Read more
Leisure editionSuitable for Hotels, Bed and Breakfast or Leisure activities which include a check out process.
Instant Feedback Enterprise SolutionInterested in using Instant Feedback in more than 50 sites? then contact us for details on our enterprise rate.Read more